Refund & Cancellation Policy
Clear guidance for payments and cancellations.
This policy explains the general approach to cancellations, refunds, and payments for creative services provided by Emberleaf Creative Studio. Project-specific proposals, quotations, agreements, or written terms may contain additional or different conditions and will take priority where applicable.
Custom creative services
Emberleaf Creative Studio provides custom creative services that may include illustration, book design and formatting, publishing support, branding, website design, card design, and related creative work. Because these services are prepared specifically for each client, completed work and work already performed are generally not eligible for refund, except where otherwise agreed in writing or required by applicable law.
Initial payments and deposits
An initial payment or deposit may be required to reserve project time and begin work. Once work has commenced, amounts relating to time already reserved, services already performed, or project resources already committed may be non-refundable, subject to the applicable project agreement and applicable law.
Milestone and completed work
Payments relating to completed, delivered, approved, or substantially completed project stages are generally non-refundable. If a project uses milestones, each milestone may be treated separately according to the agreed project scope, approvals, and payment schedule.
Client cancellation
If a client wishes to cancel a project, the request should be communicated as soon as possible. Any refund eligibility will depend on the stage of the project, work already completed, time reserved, expenses incurred, third-party costs, and the terms agreed for that particular project.
Cancellation by Emberleaf Creative Studio
If Emberleaf Creative Studio is unable to continue a project, any appropriate refund or adjustment will be determined based on work already completed, payments received, deliverables supplied, and any applicable project agreement.
Changes in project scope
Requests that substantially change the approved scope, direction, specifications, references, deliverables, or timeline may require additional fees or a revised quotation. Such additional work is not considered a basis for refund of work already completed under the original scope.
Third-party charges
Fees paid to third-party providers, platforms, hosting companies, domain registrars, advertising services, payment processors, software providers, printing services, or other external vendors may be non-refundable once incurred and may be subject to the refund policies of those providers.
Duplicate or incorrect payments
If you believe that you have made a duplicate payment, paid an incorrect amount, or experienced a payment processing error, please contact Emberleaf Creative Studio promptly. Verified payment errors will be reviewed and corrected where appropriate.
Approved refunds
Where a refund is approved, it will normally be returned through the original payment method where reasonably possible. Processing times may vary depending on the bank, payment processor, platform, currency, or other third-party service involved.
Project-specific agreements
Individual projects may have their own payment, cancellation, refund, revision, milestone, or termination conditions. Where such terms have been agreed in a quotation, proposal, contract, platform agreement, or written project communication, those project-specific terms will apply to that project.
Contact
Questions regarding cancellations, payments, or possible refunds may be sent to hello@emberleafcreativestudio.com.
Last updated: August 2026